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Brother Pharma Refunds and Returns Policy

At Brother Pharma, we value our customers’ satisfaction and strive to provide high-quality service. If you are not satisfied with your product, you can request a return or refund according to the following terms:

Returns:

• You can request a product return within 14 days from the date of purchase.
• The product must be in its original condition and unused.
  
• Please include the original purchase receipt.
  
• Customers are responsible for return shipping costs.
• Once we receive the returned product, we will refund the amount to your account.

Refunds:

• You can request a refund if the product is damaged or does not match the description.
  
• The request must be made within 14 days from the date of purchase.
  
• Please include the original purchase receipt.
• We will refund the amount to your account upon receiving the returned product.

Contact Information:

• To initiate a return or refund process, please contact our customer service team via email: Store@brotherpharma.com.
  
• You can also visit our headquarters at the following address: 11 Dr. Ali Ibrahim Ramez, Heliopolis.

We always aim to provide the best experience for our customers, and we hope this policy is fair and easy to understand. If you have any questions, feel free to reach out. Thank you for choosing Brother Pharma!